Thursday, 17 September 2009

Mobile Phone Support, or The Lack Thereof

The mobile phone is regarded as a fairly recent innovation, but this isn't really true. The first commercial cellular network was installed by Bell's Labs in Chicago in the early 1970s, and they have been freely available in the UK for over 20 years.

Fast forward to 2009, and the number of mobile phone subscriptions throughout the world has risen to 3.3 billion, the equivalent of half the world's population. Of course, many people will have more than one phone, and some will no longer be working, but you get the picture. In other words, the mobile phone has become the most common device on the planet.

Intended simply as a way of communicating whilst on the move, mobile phones now have many features beyond making calls and sending text messages. These range from simple things like cameras, stopwatches, calorie counters and alarms, to much more complicated functions such as Internet browsing, video editing and streaming live T.V.

The main problem we have nowadays is that the level of education is light years away from where it needs to be in order to keep up with the speed technology is travelling at. Each time a manufacturer launches a new mobile phone, they will boast about its latest feature, another new piece of technology for people to have to learn how to use. Or more accurately, according to recent surveys, another piece of technology that will baffle and confuse people until they get so frustrated they simply give up on trying to figure it out.

In order for all these technological advancements to be worthwhile, the way people are taught how to use mobile phones needs to change. When you buy a phone in a store, you may be dealt with by a very knowledgeable sales person, who could teach you everything your phone can do. However, to do that would mean spending hours with each customer, and just isn't practical. Contained inside the box is an instruction manual that is more often than not poorly written, incomprehensible, and therefore either ignored completely or thrown across the room in frustration.

So the current education system clearly doesn't work; technology has changed, therefore so must the way people are taught how to use it.

This is where The Human Manual comes in. Every new piece of technology will be displayed in a bite sized video, to show consumers exactly how to use it. No more overly complicated manuals, no more calls to the manufacturers, simply 24 hour access to easy to follow videos, showing you what to press, when to press it and how to press it.

The Human Manual is a subsidiary of 519 Consultancy. Our vision is to provide dedicated customer education and support, through our easy to access video tutorials, and an online query system, so you can get the most out of your mobile phone.

Article Source:
by: Andrew C Martin




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